Delivery & Returns

1. Delivery in Kuala Lumpur & Selangor

Orders to addresses in Kuala Lumpur and Selangor (postcodes 40000 to 69000) are delivered by our own lorry on the next working day.

• Orders of RM300 and above: delivery is free.
• Orders below RM300: a flat charge of RM30 per trip, shown at checkout before you pay.

2. Delivery to other states

Outside Kuala Lumpur and Selangor, orders travel by courier and the charge depends on the size and weight of the parcel. Please WhatsApp or email us before ordering and we will quote the delivery cost for your postcode; for these addresses the online checkout offers self-collection only.

Shipment to Sabah, Sarawak and Labuan can be arranged in the same way.

3. Self-collection

Collection from our warehouse is free: No.13, Jalan Taming P/1, Taming Jaya, 43300 Balakong, Selangor. We are open Monday to Friday 8.30am–5.00pm and Saturday 8.30am–1.00pm, and closed on Sundays and public holidays. Message us before you come and we will have the order ready at the door.

4. If something is wrong with your order

Please check your order when it arrives. If an item is wrong, short or damaged, tell us within 7 days of delivery or collection, with your order number and a photo. We will replace the item, make up the shortfall or refund it, and we bear the cost of putting it right.

5. If you change your mind

Unused items in their original condition can be returned within 7 days of delivery or collection. Bring or send them back to our Balakong warehouse at your own cost; once we have checked them we refund the price of the items. Delivery charges are not refunded.

6. What cannot be returned

• Custom-made and printed boxes, unless they are faulty or not as quoted.
• Items that have been used, taped, written on or damaged after delivery.

Once-used cartons are sold as Grade A used goods. The printing, labels and light marks left by their first use are normal and are not a fault.

7. Cancelling an order

You may cancel free of charge at any time before the order leaves our warehouse, and we will refund it in full. After that, the change-of-mind terms above apply.

8. Refunds

Refunds are made to your original payment method, normally within 7 working days of our approving the return. Your bank or e-wallet may take a few more days to show it.

9. Your legal rights

This policy is in addition to your rights as a consumer under the Consumer Protection Act 1999 and does not limit them.

10. How to ask for a return or refund

WhatsApp us on +6016-891 6381 or email sales@quinocycle.com with your order number, what is wrong and a photo where it helps. We reply within one working day.